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Modern Communications in Management

Modern Communications in Management.дпо

1. … communication style is hostile, threatening, and comes from a place of wanting to win at all costs
*Passive
*Aggressive
*Passive-aggressive
*Assertive
2. … implies pronouncing some words, phrases, sentences with some meaning
3. … implies understanding the differences among people from other countries and societies
4. … is a degree of competition among existing firms.
*Industry rivalry
*Threat of substitutes
*Barriers to entry
*Competitive advantage
5. ... is a general term for discussion and speech
*Literacy
*Discourse
*Communication
*Report
6. … is a level of our feelings, the degree of our voice
*Tone
*Pitch
*Content
*Feedback
7. … is a type of discourse that makes up complex arguments and forms the basis of discussions
*Common
*Academic
*Formal
*Informal
8. … is NOT a function of academic language.
*Research
*Exposition
*Clarification
*Conclusion
9. … is the lifelong interactional processes of perceiving and experiencing culture as triggered from the outside, shaped from the inside in one’s mind, and co-created with others in interaction
10. … is the process of setting goals, procedures, and objectives in order to make a company or organization more competitive
*Strategic implementation
*Strategic management
*Academic management
*Operational management
11. … is when a culture tends to take a multi-generational view when making decisions about the present and the future
*High indulgence
*High power distance
*High long-term orientation
*High individualism
12. … plans go into the “nitty gritty” of project work and include drawing and specification lists, detailed flow charts and procedure manuals
*Game
*Detailed
*Project
*Strategy
13. A stage of cross-cultural development is …
*Openness
*Culture’s impact on business
*Strategic implementation
*Ethnocentrism
14. A type of non-verbal communication is …
*Tone
*Eye contact
*Language
*Letters
15. An element of cross-cultural communication is …
*body language
*awareness
*individualism
*visuals
16. An organization must first establish clear, realistic …
17. Choose two questions that you might keep in mind when analyzing and discussing your results (Choose 2 correct answers):
*How do your results relate to previous reasearch?
*Why is your study important?
*What are the strengths and weaknesses of the study?
*What evidence do you still missing?
18. Cultural diversity contributes to gaining competitive advantage in the following ways (Choose 3 correct answers):
*Supports a positive reputation
*Increases globalization
*Improves market insights
*Enhances teamwork
19. Fill in the blank: … is the manner in which the encoded message is transmitted
20. In the … section you should account for your results in an objective manner, without interpreting them
*Introduction
*Conclusion
*Results
*Discussion
21. In this part of your essay or paper you should fulfill your aim and account for what you have found in your study
*Abstract
*Conclusion
*Introduction
*Discussion
22. Match each word with its definition:
A. Feedback
B. Receiver
C. Encoding
D. Message
E. the idea that the receiver confirms to the sender that he or she has received the conveyed message, and understood it
F. the person who is last in the whole chain of command and for whom the message is encoded and sent by the sender
G. implies converting information into a particular form
H. something that is communicated
23. Match the instructions with types of academic writing:
A. 'analyze', 'compare', 'contrast', 'relate', and 'examine'.
B. critique', 'debate', 'disagree' and 'evaluate'.
C. 'argue', 'evaluate', 'discuss', and 'take a position'
D. 'identify', 'report', 'record', 'summarize' and 'define'.
E. Analytical
F. Critical
G. Persuasive
H. Descriptive
24. Match the letter of the SWOT abbreviation with the word that it denotes:
A. ‘S’ of SWOT
B. ‘T’ of SWOT
C. ‘W’ of SWOT
D. ‘O’ of SWOT
E. strengths
F. threats
G. weaknesses
H. opportunities
25. Match the stage with its description:
A. Strategy implementation
B. Strategy control
C. Organizational analysis
D. Strategy formation
E. During this phase, the allocated resources are placed into action based on their roles and responsibilities
F. Evaluate the effectiveness of implemented strategies using defined metrics
G. Examine, understand, and codify what internal and external forces affect their business and goals
H. Develop strategy, outlining how the company will achieve its goals and how
26. Match the term with its definition:
A. Ethnocentrism
B. Polychronic
C. Uncertainty avoidance
D. Individualism
E. the view that a person’s own culture is central and other cultures are measured in relation to it
F. “many times” — people can do several things at the same time
G. how much uncertainty a society or culture is willing to accept
H. the degree to which a culture tends to put individual needs ahead of group or collective needs
27. Put in the correct order:
1 an external assessment
2 includes sizing up
3 the competition, analyzing
4 market trends, and
5 evaluating the impact
6 of technology on the
7 performances of an organizaion
28. Put the words in order to make a sentence:
1 communication 
2 is fundamental 
3 to the existence and 
4 survival of humans 
5 as well as to 
6 an organization
29. Put the words in order to make a sentence:
1 cross culture is a concept
2 that recognizes the differences
3 among business people of
4 different nations, backgrounds,
5 ethnicities, and the importance
6 of bridging them
30. Put the words in the correct order to form a sentence:
1 competitive advantages depend 
2 on different factors like 
3 the availability of resources 
4 the size and sophistication 
5 of the market or the type 
6 of strategic networks
31. Put the words in the correct order to form a sentence:
1 to carry out
2 strategy formation
3 and organizations
4 creates strategy to
5 design new businesses
6 those businesses
32. Put these parts of the IMRaD structure in order :
1 Introduction
2 Methods and Materials
3 Results
4 Discussion
33. ROI stands for …
34. Something you should definitely do when communicating cross-culturally:
*Make jokes
*Avoid slang
*Speak fast
*Talk a lot
35. The … model implies that there is only one logical way to perform tasks
*socio-technical
*rational
*natural
*cognitive
36. The … of academic communication is to advance knowledge within your academic discipline
37. The 7 C’s of communication are …
*a set of guidelines for efficient written and spoken communication
*what prevents us from correctly getting and accepting the messages
*how we communicate information and create experiences
*interactive communication involving two people or more
38. These elements could also be considered a part of IMRaD structure… (choose 2 correct answers)
*Aim
*Abstract
*Research questions
*Proposal
39. This type of writing provides the reader with specific information and direction to perform a task.
*Instructional
*Informational
*Transactional
*Persuasive
40. Types of visual communication are … (choose 3 correct answers)
*Images
*GIFs
*Animations
*Articles
41. Read the case study and select the correct answer (there is only one correct answer): In some cultures, what counts most is self-realization. Initiating alone, sweating alone, achieving alone — not necessarily collective efforts — are what win applause. In other cultures, group goals take precedence over individuals’ goals. Rather than giving priority to “me,” the “us” identity predominates. Of paramount importance is pursuing the common goals, beliefs, and values of the group as a whole. Question: Manifestation of which culture dimension is described here?
*Power
*Individualism
*Long-term orientation
42. Read the case study and select the correct answer (there is only one correct answer): You are leading tough negotiations with your foreign colleagues. You feel that you’re losing ground and tensions start to rise. Everyone wants to finish and go home as soon as possible but you still haven’t come to any conclusion. Sometimes it feels as if you’re speaking a completely different language even though you’re all fluent in English. Question: Is there anything else you can do in this situation?
*We should just end collaboration with these people – it’s impossible to reach agreement with them so there’s no point in contunuing the conversation.
*You’re an expert negotiator so you just need to keep pushing until they see your point and agree to your terms.
*It would be the most useful to focus completely on the speaker and give them your full attention. You might learn something new and make progress.
43. Read the case study and select the correct answer (there is only one correct answer):… discourse is generally associated with business and the workplace. It includes more specialized terminology, with vocabulary specific to the topic at hand. … discourse requires a somewhat more elevated style of speech, focusing on professionalism and respect in a work environment. Question: What type of discourse is meant here?
*Formal
*Adademic
*Common
44. Read the case study and select the correct answer (there is only one correct answer):For the past few months you’ve been working on implementing a new strategy across several departments. For the first couple of weeks, everything was fine and the team work was great – everyone knew what they were doing, all the goals and responsibilities were clear. But now it seems that all the deadlines are going to be missed. You’re trying to figure out what went wrong and fix it. What step of strategy implementation did you miss?
*Goal setting
*Determining roles and responsibilities
*Providing continued support and monitoring progress regularly
45. Read the case study and select the correct answer (there is only one correct answer):One of your colleagues is presenting a new strategy, outlining the steps he’s carried out on his way to develop it: goal setting, strategy formation, project planning. Something is missing from his steps. What is it?
*Strategy implementation
*Organizational analysis
*ROI calculation
46. Read the case study and select the correct answer (there is only one correct answer):The first benefit of … communication relates to retention. When a reader takes in information in a … format, there is a greater likelihood that they will create a long-term memory associated with it. The second benefit of strong … communication is that it supports reading comprehension and memory at the time the material is being consumed. Question: What type of communication is meant here?
*Visual communication
*Verbal communication
*Non-verbal communication
47. Read the case study and select the correct answer (there is only one correct answer):You have written an essay for one of your courses, but your professor has returned it to you with a note that it is not “university-level” and that you need to work on your structure. Question: What do you need to change in your essay?
*Be more analytical – re-organize facts and information, name the relationships and create categories.
*Find other facts and information to present in the essay, instead of the ones you already have.
*Think of your life experiences that relate to the topic and provide them as evidence for your arguments.
48. Read the case study and select the correct answer (there is only one correct answer):Your friend is getting ready for an important job interview and comes to you for recommendations. He is typically shy and closed-off but very experienced and could definitely bring value to the company he’s applying for. What would you recommend, how should he prepare for the interview?
*Let your experience speak for itself. If they don’t understand from your CV that you could be very valuable for the company, then this position is not for you. Short answers to the interviewer’s questions are completely okay, too.
*Before the interview, focus on feeling confident – this will help your face and posture look confident as well. During the interview, try to angle yourself towards the person – this way they’ll engage with you more – and maintain eye contact.
*You don’t really need to prepare much. You’re very experienced, you just need to dress sharply and sound confident and loud to prove to the interviewer that you’re smarter than them.
1. ______________________ philosophically grounded in the belief that good communication is essential to building trust, gaining commitment, and inspiring and uniting people to work together to accomplish a common purpose
*communicating with candor
*non routine communication
* communication champion
*communication channel
2. _________________________gives a flow of information among members
*working from anywhere
*ethical communication
*chain communication network
*channel
3. _______________is as important as the message itself.
*when to use rich channels of communication
*when to use electronic channels of communication
*the 5 ps
* the selection of communication channel is....
4. ______________is the process by which information is exchanged and understood by two or more people
*manager communication
*routine communication
*communicating w candor
*goal of manager communication
5. _____________involves establishing credibility, building goals on common ground, making your position compelling to others, and connecting to others on an emotional as well as rational level
*"we will prevail! we are Virginia tech."
*rich channel of communication
*the correct use of language
*the art of persuasion
6. ____________enables a manager to determine whether the employee correctly interpreted the message
*the 5 Ps
*manager communication
*feedback
*components of communication
7. A process by which meanings are exchanged between persons through a common system of symbols and/or sounds
*collaboration
*language
* communication
*feedback
8. anything that interferes with the reciever understanding the message is called___________________
*feedback
*noise
*channel
*encoding
9. Communication going downward from managers to employees is ______________
*diagonal communication
*downward communication
*verbal intonation
*lateral communication
10. Converting a message into symbols like gestures or written, spoken is ________________
*communication
*encoding
*feedback
*noise
11. Different working hours, langauge barriers, different cultural norms are _____________
*classification of communication methods
*factors affecting complexity of communication
*main goal of controlling comms
*performance reports
12. encoding, formulating a message, selecting a communication channel, decoding, and feedback are ____________
*communicating w candor
*how to be an active listener
*components of communication
*communication channel
13. How can the words “Interactive, Push, Pull” be referred to collectively
*communication process elements
*classification of communication methods
*main goal of controlling communication
*communication
14. How can the words “Problem solving, teamwork, listening” be referred to collectively
*communication
*greatest threat to projects
*noise
*most important non-technical skills
15. Informal public meetings where info can be relayed, issues can be discussed, or employees can be brought together to celebrate accomplishments are __________________
*grapevine
*symposium
*Town Hall meeting
*roundtable
16. Jargon is______________
*specialized terminology or language that members of a group use among themselves
*disregarding rational thinking and instead making emotional decisions
*deliberate manipulation of information to make it appear more favorable to the receiver
*cognitive barrier
17. Status, Progress, Forecasts are_____________________
*enterprise process
*performance reports
*financial and accounting information
*suggestions for improvement
18. Stigma of working from home lifted, it can be intrusive because home life and work are merged implies __________________________
*chain comm network
*choosing the right media
*working from anywhere
*decoding
19. the 5 Ps are about ________________
*when to use electronic channels of communication
*how are managers sense-givers
*how to give more effective presentations
*when to use rich channels of communication
20. The feature of how well this method conveys interpersonal warmth is called _______________
* interpersonal warmth
*interpersonal communication
*formality
*complexity capacity
21. The feature of this method that allows the message to be easily browsed or scanned for relevant information is called ______________________
*encoding ease
*confidentiality
*scanability
*formality
22. The situation when one person tells everyone is called ____________________________
*encoding ease
*feedback
*wheel communication network
*ethical communication
23. The variety of patterns of vertical and horizontal flows of organizational communication is ____________________
*workplace socialization
*interpersonal communication
*communication networks
*organizational communication
24. What are sender, reciever, message, media, noise?
*performance reports
*classification of communication methods
*communication process elements
*noise
25. Workplaces that have few physical barriers and enclosures are __________
*informal communication
*open workplaces
*cost
*social media